Shipping & Returns

Shipping  We use FedEx ground for standard shipping at a flat rate of $7.95 per order for shipments within the US 48 contiguous states.  Excludes shipments to Alaska, Hawaii, US Territories or international addresses.

 

We are pleased to offer free standard shipping for orders of $50 or more. Free shipping applies for deliveries within the US 48 contiguous states only. Excludes shipments to Alaska, Hawaii, US Territories or international addresses.

 

You can expect delivery within 5-8 business days of shipment.   

 

We do offer expedited shipping at an additional charge. 

 

We are happy to ship international orders. Please email us at info@supermehero.com for international shipment prices

 

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


Returns & Exchanges  Returns and exchanges purchased from supermehero.com will be accepted within 14 days of your item delivery. You must first contact us for an RA (return authorization) number and instructions for return. Please email info@supermehero.com or call 866-787-3710.  

We will not credit returns sent without following these guidelines. Merchandise must be in perfect, unused condition with original tags and packaging. Return purchases will be refunded in full, less shipping charges. Likewise, we can also exchange items, minus the shipping costs both ways. We must receive the first item purchased in our office before shipping out the new one. We will credit any leftover balance to the original credit card or account used.

 

Backorders  If an item you would like to order is on backorder, we will ship to you upon availability with no additional cost to you.